Mail-In Repairs

Mail Your Busted Smart Phone.
We'll Mail It Right Back – All Fixed-Up & Shiny!

Why bother programming your GPS to Cell4U's Myrtle Beach location? Your phone GPS doesn't work, anyway. Keep your thumbs in pristine shape for Facebook updates – and mail us your smart phone instead. Save time and gas, too – those things aren't cheap...unlike Cell4U's fees – more than reasonable.

You get the same fast, meticulous repair whether you schlep in to Cell4U™ repair lab — or use our Mail-In Repair Service. And, you still have the 30-day limited guarantee.

S-so...How Does It Work, Exactly?

Easy. Just follow these steps:

   We repair A LOT of smart phones. Probably all of them. Honestly, we lose count every time we try to total up all the makes and models we know how to fix.

   Print Cell4U™ mail-in form with our address (PDF). Your printer still works, right?

   Fill out the form & mail your phone. Please put your busted phone in an envelope, address it to us & drop it off at your favorite mail carrier.

We need the whole thing:   phone, battery and battery cover. Keep the extras, though: cases, headphones, etc.

Tracking:   It's none of our business, but we recommend that you use a shipper with tracking. You'll sleep better.

Also:   Oh, and — no data recovery is promised in conjunction with any hardware repair. Back up your data before sending us your phone. (In fact, back it up regularly).


What Happens After Cell4U™ Receives Your Phone?

Your repair evaluation is free. When we get your phone, we'll examine and open it up and call you to discuss the repair, give you the total – and then, if we're cool, charge your credit card while you are on the phone. You can thank your mother later for talking you into keeping that land line. Oh, and make sure the number you give us to call you isn't the number for the phone we're holding in our hand.

Then, your phone is fixed and shipped back to you within 24 hours, usually that very day.

A couple of words on water damage. And by water we mean beer, coffee, herbal infusion – whatever liquid you dunked your precious little device in. If we see any indication of liquid damage, we will tell you so during the estimate call. We'll also charge you a non-refundable $50 fee + $10 for the return shipping. But rest easy: If cleaning and drying your phone solves the problem, there will be no additional charge, just the $50+$10. If more work needs to be done, we'll deduct the $50 from the total. (We do try to save you money.)


Guarantee & Warranty

We want you to be happy. So Cell4U™ guarantees its repairs for 30 days, not counting shipping days. That means that if your phone sputters within 30 days from the date you got it back from us, we'll fix it again at no charge.

Water-damaged phones are not covered by the guarantee. If your phone has water damage, sorry: Water is tricky substance, so any repair complicated by water damage can result in a loss of functionality.

Any new damage done to the phone is not covered by this guarantee, and neither is the damage beyond the original fee charged for the repair. Cell4U™ is not responsible for phones shipped to our location until we receive them. Return shipping must be paid to get your phone back, whether you ask us to fix it or not. Any phone that is not returned due to lack of payment for repair or shipping will be recycled.

If you stumble during any of these steps – simply call us. We're at (843) 903-2990 during the same hours you're at the office – plus weekends!


Don't have time?   Don't Panic!

Mail-In Repairs